Frequently Asked Questions
Answers before you book a planning visit.
About the service
What exactly is included in the planning visit?
A site walk covering grading, deck access and electrical routing, followed by a written summary of the layout options and a starting-range estimate.
Do you install a pool shell, or only the spa tie-in?
We coordinate the full install, including the plumbing and electrical tie-in between the pool and spa, working alongside the shell trade.
What's the difference between the standard and premium packages?
The standard package covers the coordinated install and shared equipment pad. The premium build adds a shared decking surround and a combined control setup.
Does the spa need to be new, or can it be an existing one?
Either — the planning visit and install packages both apply whether the spa is new or already in place.
Process & scheduling
How do I start?
Send a message through the contact form or call us; we'll arrange a planning visit for your yard.
What happens after the first message?
A planner follows up to confirm the yard details and books a planning visit, usually within a week.
How far ahead should I book?
Install windows are typically booked two to four weeks out, longer where a permit or electrical inspection is required first.
What does the assessment involve?
Grading, deck access, electrical capacity and the proposed layout are all reviewed on site before a firm estimate is given.
Pricing & payment
What do the listed prices include?
They cover the scope described for each stage — planning visit, standard install, or premium build — as a starting-range estimate.
How do estimates work?
The price shown is a starting range; the figure confirmed after the planning visit reflects your specific yard.
What payment methods do you accept?
We accept standard payment methods agreed at booking; details are confirmed when the project is scheduled.
What if I need to cancel?
See our Cancellation Policy and Refund Policy for the full terms.
Practical
What are your working hours?
We're reachable Monday – Friday, 07:30–16:30, Eastern Time (ET) — Pembina Highway.
How do I reach the team?
Email [email protected] or call +1 204-589-4731.
Where are you located?
1489 Pembina Highway, Winnipeg, MB R3T 2C6, serving the Pembina Highway corridor in Winnipeg.
A few facts
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11 yrs
Coordinating pool & spa installs
3
Service stages available
Still deciding what you need?
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Compare the three service stages or read about how the process works before you reach out.
If a question about your specific yard isn't covered here, the planning visit is the right place to raise it — most site-specific questions depend on details we can only confirm in person.
How we keep answers consistent
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Every answer above matches the figures and timelines used on the services and process pages, reviewed together whenever either page changes.
We update this page whenever a service detail or timeframe changes elsewhere on the site, rather than letting the FAQ drift out of step with the rest of the content.
Coverage
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We plan and coordinate installs for the Pembina Highway corridor and the surrounding Winnipeg area.
Still have questions?
Reach us by email or phone, or send a message through the contact form.